Log in



 library card number:
 (without spaces)
 

 PIN: 





 
  
  


 
To obtain a new PIN, enter your 10-digit library card number, without spaces, and your email address.  The email address entered must match the email address in your library account.

A new PIN will be emailed to you.  The email will be sent from libraryaccount@stchlibrary.org.  Make sure your INBOX is set to receive email from this email address.

Library Card Number:  

Your Email Address:      



       
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Your PIN

To access “Your Account” enter your library card number, without spaces, as well your PIN (Personal Identification Number).  Your default PIN was set to the last 4 digits of your phone number as listed in your library account.  You will have the option to change your PIN after logging in using the default PIN.  If you later change the phone number listed in your account, doing so will not change your PIN.

If you had a library account prior to March 21, 2013 and there was no phone number in your account, a default PIN was not set for you.  You will need to visit any library branch to obtain your PIN.  If you are age 16 or older, you will be required to present your library card or present a photo ID that includes your name and birth date.  Your name and birth date must match the name and birth date in your library account.  If you are under the age of 16, you will need to present your library card or present a student photo ID or the responsible adult listed on your account must present a photo ID.

If you applied for a library card for the first time after March 21, 2013, your default PIN was set to the last 4 digits of your phone number listed in your library account.  If you did not include a phone number on your card application, the library staff provided you a random PIN at the time your library card was issued.

A PIN cannot be issued by calling the library.

A PIN cannot be disclosed or changed by calling the library.  Library staff cannot view your current PIN as it is encrypted in our system to protect your privacy.
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Forgot your PIN?

Use the forgot PIN? option displayed on the left side of this account login screen.  This option will require you to enter your library card number as well as your email address.  A randomly generated PIN will be emailed to you if the email address entered matches the email address listed in your library account.

If you forgot your PIN but you do not have an email address listed in your library account, you will need to visit any library branch in order to obtain a new PIN.  If you are age 16 or older, you will be required to present your library card or present a photo ID that includes your name and birth date.  Your name and birth date must match the name and birth date in your library account.   If you are under the age of 16, you will be required to present your library card or present a student photo ID or the responsible adult listed on your account must present a photo ID.
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Why is a PIN required to access the ‘Your Account’ option?

By requiring a PIN (Personal Identification Number), any transaction available through ‘Your Account’ is conducted on a secure server, keeping your account and identity secure.

A PIN cannot be issued by calling the library.

A PIN cannot be disclosed or changed by calling the library.  Library staff cannot view your current PIN as it is encrypted in our system to protect your privacy.

It is your responsibility to keep your PIN private.
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“Cannot locate a match for the information you entered” message displayed?

Make sure you are entering your 10-digit library card number without spaces as well the correct 4-digit PIN.  The 10th digit for some library card numbers is a “+” sign and must be entered as part of the library card number.  If you have changed your PIN from the default PIN, make sure you are entering your new PIN.
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“Account access has been blocked” message displayed?

There are five (5) failed attempts allowed per day if the incorrect PIN is entered and access to your account is denied.  You may call the library to ask staff to reset the number of failed attempts.  To safeguard your security, you will be asked for your name, address, birthdate and library card number.  You may also call the library staff if you need to renew your items or need assistance with anything else concerning your account.